Self storage units in Oak Lawn, IL

Pros:

• Generally good customer service

• Facility appears to be clean

• Easy move in and access

Cons:

• Faulty, unsafe door mechanisms

• Inconsistent office hours, management absentee

• Lack of signage for closure or return times

Pros:

• Very clean facility

• Customer service is excellent

• Air conditioning in the building

• Reasonable prices

Cons:

• Unfavorable hours of operation

Pros:

• Clean and well-maintained facility

• Secure premises with flexible payment options

• Reasonable prices for storage units

• Helpful staff when present

Cons:

• No consistent staff presence or support

• Phone calls are rarely answered

• Difficulties accessing units during stated hours

• Poor communication and customer service

Pros:

• Helpful and polite customer service

• Clean facility

• Convenient location

Cons:

• Frequent and substantial rate increases

• Hidden and automatic fees

• Rates increased after only a few months

Pros:

• Good location described by reviews

• Facility is clean and secure

• Smooth and quick process to rent

Pros:

• Clean and well-maintained facility

• Gated for added safety

Cons:

• Inconsistent access to storage units

• Some poor responsiveness from management

Pros:

• Friendly and helpful staff

• Flexible with unit swaps

• Clean and spacious units

Cons:

• Storage units are rat-infested

• Units prone to water leaks

• Security issues reported with break-ins

Pros:

• Great customer service reported frequently

• Clean and well-maintained facility

• Prices are considered affordable

Cons:

• Minimal effort to contact about missed payments

• Risk of losing items due to payment issues

Pros:

• Fast and easy check-in process

• Helpful and friendly staff

• Clean and well-maintained units

• Provides good support and assistance

Cons:

• Raising rates frequently

• Leaking roofs and minor water leaks

• Presence of rodents and other pests

• Units sometimes left dirty from previous users

Pros:

• Clean facility with good upkeep

• Helpful and professional staff

• Quick and efficient service

Cons:

• Frequent and steep price increases

• Unaccommodating corporate office

• Threats to auction belongings for non-payment

Pros:

• Generally helpful and patient staff

• App access for opening the gate

Cons:

• Inconsistent availability of staff

• Limited gate and office hours

• Unclean units with rodent issues

Pros:

• Helpful and knowledgeable staff.

• Staff prompt with great service.

Pros:

• Helpful and patient staff

• Clear process explanations

• Strong customer service

Cons:

• Frequent difficulty contacting by phone

• Occasional security concerns with break-ins

• Problems with automatic doors opening

Pros:

• Facility is clean and very tidy

• Friendly and helpful staff

• Secure storage for belongings

• Good customer service experience

Cons:

• No parking lot available for customers

• Instances of fraudulent charges complained

• Inconsistent management policies

• Some described staff as rude and unprofessional