Self storage units in Lafayette, IN

Cons: Despite the positive remarks on facility maintenance, there are concerns about inadequate communication regarding access hours, and a customer reported a theft incident that suggests security could be an issue.

Pros: Customers frequently highlight the cleanliness of the property and find the self storage offering easy access, citing convenient entry mechanisms that helps during bad weather.

Cons: There have been distressing experiences involving administrative errors such as double charging credit cards, incorrect truck availability and reservations, and confrontational customer service. Even more alarming were incidents of unsanitary conditions potentially leading to illness, deceptive practices related to rental policies, and failure to honor advertised promotions.

Pros: Customers appreciate the outstanding customer service and high standards of cleanliness, especially the condition of the rental trucks. Employees are frequently noted as friendly, helpful, and accommodating during the stressful moving process.

Cons: Despite its many advantages, the facility has some security concerns with doors malfunctioning, necessitating maintenance for safer storage conditions, and faced criticism about misleading promotions related to free storage that apply only under specific conditions, which may not be clarified upfront.

Pros: The facility often receives praise for its cleanliness, high levels of security, and friendly, helpful staff, making accessibility and transactions, such as payment and cancellation, straightforward for customers.