Self storage units in Springfield, MO

Cons: Multiple grievances include issues with customer service, difficulty in retrieving deposits, infestation problems causing damage to belongings, and unreasonable account closures that challenge storage reliability. Furthermore, the security keypad is inconveniently placed and not easily readable, which can be deterrents to a satisfying storage experience.

Pros: Customers have praised the facility for its excellent management, secure storage, 24-hour accessibility, and cost-effectiveness.

Cons: Frequent and significant customer dissatisfaction arises from issues such as theft with inadequate insurance coverage, incorrect billing, reservations that are unfulfilled or inaccurately documented, and poor handling of customer concerns. Delays in communication, disputed charges, and unreliable vehicle availability further underline systemic customer service and management struggles within this business.

Pros: The facility boasts friendly and knowledgeable staff; some customers highly recommend the service offered, particularly lauding instances where the staff has gone above and beyond to assist with emergencies or unique situations.

Cons: Issues include complaints about extreme slowness and unorganized staff, customers facing improper charges and poor management resolution, a concerning presence of bed bugs in units, and customers' units being inappropriately locked. Additionally, reports of missing items alleged to have been stolen from storage suggest possible security concerns.

Pros: The facility has staff that are helpful and praised for going above and beyond, a variety of equipment readily available, and some customers acknowledge good prices and cleanliness.