Self storage units in Aztec, NM

Cons: Customers highlight significant communication issues, particularly an absent on-site attendant and management's failure to return calls for months, leading to frustration and lack of critical support when needed. The perceived neglect of customer service and focus on payment over service are common disappointments. Additionally, staff is consistently described as unsmiling, suggesting an unwelcoming atmosphere.

Pros: The facility is noted for its excellent customer service with the owners providing a wonderful experience, underscored by their friendly and accommodating nature.

Cons: Personal experiences indicate that there is a notable lack of communication, with patrons reporting unresponsiveness to phone calls and a sluggish website payment system. Concerns include poor maintenance in certain areas, with instances of unpleasant odors and insufficient lighting, undermining the facility's overall ambiance. Moreover, there is frustration over unreturned or withheld deposits, suggesting potential issues with management's customer service practices.

Pros: Customers appreciate the facility for its security features, such as gated access and surveillance cameras, which enhances the sense of safety for stored items. They also praise the facility's cost-effectiveness and efforts made by management to assist even outside working hours.

Cons: Despite the positive aspects, common points of dissatisfaction with storage rental like price changes or lack of available services can potentially detract from the experience.

Pros: The facility stands out for its superior quality and the staff is generally perceived as pleasant.