Self storage units in Ilion, NY

Cons: Despite the overall good service provided, there are customer reports of rude interactions with staff, raising questions about staff friendliness and customer service consistency. Additionally, there may be concerns over affordability as prices are noted to be on the higher side compared to other locations.

Pros: Customers praise the facility's cleanliness, available climate-controlled units, and the professionalism of the staff. Access is easy and available 24/7 with newly paved interior roads, and the facility is out of a flood zone for enhanced security of stored items.

Cons: Instances of unprofessional and rude phone interactions have been reported, impacting the facility’s reputation and overshadowing the friendliness of onsite staff. Customers lean towards competitors for better pricing and customer service experience.

Pros: Customers appreciate the clean units and the well-lit exterior provided by the storage facility. The staff, apart from reported instances, is regarded as friendly.