Self storage units in La Follette, TN

Cons: Tenants have encountered significant issues including deceptive billing practices, such as undisclosed fees and unapproved charges, as well as unresponsive or understaffed customer service, creating serious accessibility barriers. Security is a critical concern, with unreliable gate operations and people unauthorizedly occupying units, raising safety and privacy alarms. High costs, frequent unannounced price spikes, and instances of units not meeting advertised specifications further contribute to customer dissatisfaction. Overall maintenance is low, possessing unkept grounds and allowing pest infilatrations which can compromise stored property.

Pros: Customers appreciate the ease of renting units online and via phone, helpful call center staff, and experiences working with patient and supportive personnel. The site is noted for its cleanliness, secure access through coded gates, and relative convenience for loading.