Climate controlled storage units in Terrytown, LA

Cons: Notable customer grievances include issues with staff attitudes, particularly unprofessional behavior during interactions and neglect when addressing callbacks or phone inquiries, frustration with unexpected monthly bill escalations, and displeasure regarding high late fees without adequate communication prior to charges being applied.

Pros: Customers appreciate the affordable pricing, cleanliness, and secure environment of the facility, with appreciative mentions for representatives like Ms. Sheila and Mrs. Cheryl for their professionalism, politeness, and helpfulness.

Cons: However, significant dissatisfaction arises from system failures related to payment processing, resulting in unwarranted late fees, coupled with less than accommodating interactions that negate the advertised convenience of contactless service. These pain points suggest a customer service and account management system that may need dire revision and improvement.

Pros: The facility consistently embodies a high standard of cleanliness and great customer service, projecting a friendly and pleasant environment. Customers speak highly of the helpful force at the front desk and commend its well-maintained appearance.

Cons: Customers have experienced severe communication issues with the management change, resulting in inaccessible storage units and loss of customer possessions, causing significant distress.

Pros: The facility boasts a clean and new environment complimented by exceptional customer service, providing an efficient and pleasant experience.

Cons: While specific complaints were minimal in the available feedback, common concerns for any storage facility might include potential unexpected price increases, possible hidden fees, restrictive access hours, or an undisclosed lack of certain amenities such as bathrooms or comprehensive insurance coverage.

Pros: Many customers rave about the exceptional customer service provided, particularly praising the helpfulness and friendly attitude. They highlight a supportive environment, stressing the cleanliness and organization of the storage facility.