Climate controlled storage units in Landfall, MN

Cons: Repeated issues include significant rental rate increases, poor maintenance with issues like broken gates and inaccessible units due to snow, and unreliable customer service where management is often unreachable and security is described as non-existent.

Pros: Customers appreciate the friendly and helpful staff, highlighting experiences where they were guided through choosing units effectively, and found the premises and units to be clean and safe.

Cons: Customer disappointments include frustration with irregular online pricing, unannounced cost increases that caused unforeseen expenses, challenging navigation to the facility's location due to nearby construction, and grievances regarding uncommunicative staff when requesting rate reductions or seeking refunds for unused rental time.

Pros: The storage facility boasts helpful and caring staff, competitive rates, a professionally maintained clean environment, and online specials that make the offerings more affordable.

Cons: There are widespread issues with billing errors, lack of on-site management, insufficient snow removal, and unaddressed potholes causing potential vehicle damage. The safety of the facility is called into question with reports of theft, break-ins, and unauthorized occupancy, heightened by a body reportedly found on the premises. Customers are immensely frustrated by the poor state of maintenance and price hikes that contradict initial price promises.

Pros: Customers report an easy online rental process and occasional friendly and helpful staff members. Certain individuals noted affordability and convenience when everything works correctly.

Cons: However, there have been **significant concerns regarding dramatic price increases, especially following a change in ownership to Public Storage**, which has also led to contractual issues and a lack in transparency that customers find scummy and deceitful. Also reported was difficulty in getting **refunds** due to poor communication, exemplified by the staff not answering phones and managerial absences.

Pros: The self storage facility has received praise for its **cleanliness** and **secure environment**, often mentioning how helpful and welcoming the staff are. Many customers are **satisfied with the reasonable pricing** and the value they receive, with facilities like **heated garages** being appreciated.