Climate controlled storage units in West Henrietta, NY

Cons: Numerous concerns are raised regarding unexpected and significant price hikes, poor overall customer service with reports of an unprofessional manager, and ongoing security issues like broken gates. Furthermore, a distressing incident of poor communication and mishandling of a customer’s payment was reported, greatly impacting that customer's experience.

Pros: Customers frequently praise the facility for its cleanliness, handy location, easy accessibility, and attentive staff—particularly an individual often mentioned for excellent customer service.

Cons: While individual staff complaints are minimal, general customer concerns in the storage industry, such as periodic price increases, potential hidden fees, and questions of security reliability, can be significant deterrents for prospective renters.

Pros: The facility boasts a consistent record of cleanliness, an amicable staff, and competitive pricing, making it stand out amongst rival storage options. Its well-lit spaces further enhance customer satisfaction, and the convenient online process provides ease of access.