Climate controlled storage units in Leland, NC

Cons: Significant drawbacks noted by customers include unexpected rate hikes, including insurance costs, and consistent administrative errors such as problems with access codes and late payment charges due to faulty autopay setups. Limited move-out documentation and physical damage to doors and lighting within the facility have also been causes for customer dissatisfaction.

Pros: The self-storage facility receives positive remarks for its clean, climate-controlled environment and helpful, pleasant customer service. Many clients recommend the easy access, secure premises, and prompt, professional problem-solving service.

Cons: The most significant issue reported is the steep and continual rise in rental prices, which cause distress to long-term renters, with accused price gouging being a particularly pointed complaint.

Pros: Customers consistently praise the cleanliness of the facility, the easy rental process, and the friendly and helpful staff.

Cons: Despite many positive attributes, some customers indicate staffing issues, mentioning dishonesty and unfavorable conduct. Regular concerns include compelling incentives for higher ratings, possibly skewing overall customer satisfaction. Common drawbacks of storage facilities are occasionally echoed, such as sudden rate increases and additional hidden fees.

Pros: The facility boasts exceptional cleanliness, a friendly and helpful staff, superior safety features according to customers, and convenient access to units.

Cons: Long-term customers have experienced significant annual rent increases, challenging their loyalty to the facility. A concerning issue posted repeatedly involves rodent infestation, which has resulted in customers losing valuable and sentimental possessions, a situation further exacerbated by perceived lack of concern from the staff and insurance inadequacies. Additionally, customers have reported inconvenience due to the inability to directly contact the local facility.

Pros: This self storage facility has consistently been praised for its exceptional customer service, with staff going above and beyond to assist customers. The cleanliness and security of the units also stand out as strong points for tenants, ensuring a favorable storage experience.