Climate controlled storage units in Gray, TN

Cons: Customers express frustration over billing issues, with problems such as not receiving bills before the due date, difficulty in contacting management for assistance, and experiencing inadequate responses when seeking resolution.

Pros: The facility is commended for its superb customer service, convenient self-pay and 24-hour access options, as well as pristine cleanliness and strategic security measures including built-in locks on units.

Cons: Despite overall satisfaction, recent feedback indicates severe concerns such as filthy conditions, issues with advertised climate control not functioning properly, incessant rent hikes from a starting price of $50 to $150 over eight years, and the alarming occurrence of water leaks resulting in property damage. These point to significant challenges in facility maintenance and misrepresentations of service features, amplified by the departure of customers to competitor locations due to dissatisfaction.

Pros: Customers appreciate the ongoing site improvements under new ownership, including the enhanced security with motion-activated lighting, the friendly on-site management during business hours, and the clean facilities noted by several long-term clients.