Climate controlled storage units in Forest, VA

Cons: Customers have faced technical issues, including a non-functioning kiosk, denying them immediate access even though it markets as 24/7 storage; the reported lack of prompt assistance when problems arise undermines their claims of around-the-clock service.

Pros: The storage facility boasts of a convenient and central location, 24-hour kiosk for easy sign-up and payments, and it is described as clean and well-maintained. The adjacent Enterprise Truck Rental offers added convenience for movers.

Cons: Recurring issues with rodent infestations causing damage to belongings have been reported, implying a possible negligence in maintaining pest control measures. Customers also face frustrating challenges with payment processes due to unprofessional call center interactions and defective website functions, creating a lack of trust and convenience. Some users experienced sudden rate increases after short rental periods, amplifying the dissatisfaction with the facility's pricing integrity. Instances of apparent low-security measures resulting in theft, along with poor insurance and customer service responsiveness, paint a picture of potentially unreliable safety and support system for customers' stored items.

Pros: Many customers appreciate the professional, friendly, and responsive management at the storage facility, specifically mentioning their positive interactions with facility managers. The property is acknowledged for its cleanliness, ease of navigation for vehicles, accommodations for expanding needs, and availability of climate-controlled units.