Climate controlled storage units in Airway Heights, WA

Cons: On the downside, the occasional lapse in **professionalism during phone interactions** suggests inconsistency in service, and there are complaints around the **complexity of paperwork and communication issues** when renting space for vehicles, signaling potential organizational concerns.

Pros: Customers praise the facility for its **cleanliness**, **strong security features**, and standout **customer service**, particularly noting staff professionalism and military discounts.

Cons: A significant source of frustration stems from billing disputes and unmet promises regarding move-in amenities such as the availability of move-in trucks. Customers also note inflexible gate hours and express disappointment with service cancellations and policies that prohibit reimbursement for unused time, which reflect poorly on customer service and business practices.

Pros: Customers appreciate the clean, well-managed self storage facilities offering secure units, good unit availability with reasonable prices, and staff that is often described as helpful, knowledgeable, and accommodating. Some facilities even provide complimentary moving trucks and well-regarded service to military personnel.

Cons: While not explicitly stated in feedback, customers might face typical downsides like potential periodic price increases, the inconvenience of using a non-local phone answering service, and undisclosed details regarding amenities such as free locks being pre-placed in the storage units.

Pros: Customers frequently praise the excellent customer service and generally find the staff helpful and professional; the cleanliness, security, and value of the facility, including decent pricing with promotional and military discounts, receive consistent compliments.

Cons: Numerous clients are vexed by management's inflexibility, especially during financial hardships, and frequently encounter poor customer service. There are recurring issues with access restrictions, arbitrary rule enforcement leading to eviction, and security concerns, with incidents of theft and breached units. Frustration also arises due to inconsistent training regarding promotions and a perceived apathetic attitude from ownership toward local customers' needs.

Pros: Customers appreciate the storage facility for its secure, clean units and a wide range of storage size options. Many have favorable opinions about the friendly staff and the facility's competitive pricing.

Cons: Recurring complaints include rampant price increases, concerns over theft and security breaches, accessibility issues hindering customers from entering the facility, and extreme frustration with payment systems and customer service—implying systemic management neglect.

Pros: Customers appreciate the helpful staff, easy sign-up process, and some mention secure facilities with climate-controlled storage and a helpful security guard present.