Climate controlled storage units in Longview Heights, WA

Cons: Significant issues with on-site security are mentioned, leading to break-ins and theft, challenging customer experiences post-incident suggest a lack of support and resolution for affected clients. Additionally, access hours are restricted, creating a limitation for personal convenience, and some instances of uncooperative staff, particularly for urgent needs, are reported.

Pros: Customers frequently highlight the cleanliness of the facility, along with its robust security measures and very friendly office staff. Competitive pricing and various unit sizes and options, including climate controls, add to the advantages of this storage provider.

Cons: However, customer dissatisfaction stems from experiences of poor staff attitudes, such as staff being unwilling to assist disabled customers and showing disinterest in providing services promptly. Additionally, concerns about unexplained and inconsistent pricing, as well as refusing service over issues like phone number updates, give an impression of unreliability. Issues with reservation mistakes and staff unwilling to honor given quotes further undermine trust. Instances of double charges and threats to blacklist customers raise serious concerns about the facility's business practices.

Pros: The facility is praised for its cleanliness and attentive staff who provide excellent customer service while accommodating customers with packing needs. In addition, some customers experience good deals and commend the ability of employees to extend rental periods.