Climate controlled storage units in Dunbar, WV

Cons: Patron complaints highlight prevalent issues such as pest infestation in the units, inconvenient billing experiences like double charges and unjust late fees, along with allegations of deceptive and pushy sales tactics implemented by employees. There is a reoccurrence of dissatisfaction with unreasonable overcharges, failure to answer phone calls, along with prior bookings not being honored which impacted customers' plans negatively.

Pros: The self storage facility has drawn praises for its friendly staff, reasonable prices, and clean premises. Some customers have expressed gratitude for good customer service and willingness to accommodate super short notice requests.

Cons: Significant issues at the facility include recurring problems with safety due to break-ins and a presence of vagrants, as well as poor infrastructure like problematic roads and lack of proper lighting inside units. Complaints also revolve around inefficient management practices impacting billing process and grievances over challenging weather conditions that impede entry and exit.

Pros: The facility boasts a well-maintained environment, known for its cleanliness and perceived security, with customers appreciating both the competitive prices and helpful customer service.

Cons: **Grievances include dissatisfaction with the cleanliness of the outer areas,** and while prices are competitive, **they remain a concern among users** accustomed to industry norms.

Pros: Customers appreciate the cleanliness and security of the storage units, as well as the facility's overall maintenance and friendliness of the service.