Garages for rent in Parkway Village, KY

Cons: Despite many positive remarks, some customers faced **serious issues** with unannounced revocation of access, leading to dissatisfaction with the management's decision-making. There have also been reports of **increases in theft activity**, posing concerns about **security** of the stored belongings. Additionally, a non-operational phone number could indicate **potential communication barriers** for new or existing customers seeking assistance.

Pros: The self-storage facility is frequently lauded for its consistent cleanliness, 24/7 accessibility, lighting and outlets in units, and commendable conflict resolution. Customers also appreciate the professional staff and stability in pricing over years.

Cons: The facility has serious security concerns with reports of units being easily broken into, clients voicing frustration over misleading access hours contrary to advertised 24/7 facility entry, and forced purchases of specific locks under the pretense of compatibility. Additionally, the administrative fee is non-refundable and the escalating costs combined with poor maintenance reflect negatively on the overall service experience.

Pros: Customers frequently praise the self storage facility for outstanding customer service, with particular staff members providing prompt and helpful assistance when issues arise.

Cons: Despite the praises for staff helpfulness, there are concerns about the facility's potential for unannounced rent increases and tactics that seem obligating clients to purchase additional insurance, which may contribute to an overall impression of unpredictability and opacity in terms of pricing and policies.

Pros: The storage facility boasts excellent customer service with friendly staff who are commendable for their helpfulness in setting up accounts and guiding new clients; furthermore, its prime location and functional mobile app enhance client convenience, easing the rental process.

Cons: However, customers have experienced severe issues with access to the storage units due to the facility's restrictive hours, particularly after the notable absence of 24-hour access, with closing as early as 5:30 PM being a common point of contention. Reports of infestations, including mice and roaches, along with complaints about consistently increasing prices without an apparent justification or extended operating hours indicate significant room for improvement.

Pros: The staff at the facility, particularly Toni and Tyler, have received high praise for their professional, courteous, and helpful service during stressful times. Customers appreciate the facility's cleanliness and the convenience of its location.

Cons: There are critical concerns about the facility's safety and cleanliness, including rodent infestations that led to significant property damage and lack of response from management, unclear billing practices resulting in unexpected double charges, and security inadequacies with reported break-ins and insufficient camera surveillance.

Pros: The staff, particularly Tessa, receives high praise for professionalism, attentiveness, and excellent customer service, contributing to an overall positive experience with adequate maintenance of the property.

Cons: Despite many positive experiences, notably the theft of a catalytic converter suggests that the security measures may be inadequate, a concern echoed by the lack of security mentioned in a review. There are also instances of the facility being unnoticeable from the road, which could affect its accessibility and convenience.

Pros: Customers overwhelmingly appreciate the clean facilities, the accommodating staff, and the ease of payment and rental processes. Moreover, the units are reportedly spacious and well-maintained, providing good value for their cost.

Cons: Repeated issues include broken light fixtures, malfunctioning locks, gate problems leading to lockouts, and additional costs such as unexpected price hikes and unexplained charges that seem to surface without warning or adequate explanation. Often there's no onsite assistance when needed and lack of proper channels for communication exacerbating customers' frustrations.

Pros: Some staff members are praised for their stellar customer service and professionalism, keeping the property clean and lending a personal touch that enhances customer experience.