Climate controlled storage units in Syracuse, NY

Cons: There are complaints about difficult refund processes, misleading information regarding unit availability and size, a building lacking updated security features, and staff sometimes manifesting rudeness leading to unpleasant customer interactions.

Pros: Customers appreciate the facility for its cleanliness, 24/7 access system, and courteous staff that provides quick and efficient service.

Cons: On the downside, recurring complaints highlight significant issues including regular and substantial price hikes, pest control problems, notably mice, and limited access hours, which have led to customer frustrations, particularly when combined with abrupt notifications of rent increases.

Pros: The storage facility stands out for its efficient, pleasant customer service, with staff frequently applauded for their assistance and personability, as well as its cleanliness and climate-controlled environment for safe item storage.

Cons: Reports suggest there's a reoccurring issue with unexpected price hikes and occasional understaffing, including inconvenient operating hours which could impact customer access and support.

Pros: Customers rave about the exceptional customer service, friendly staff, and the facility's cleanliness and security.

Cons: However, the self storage facility has seen criticism over rapidly increasing rates, some have concerns over space discrepancies with units being smaller in certain dimensions than advertised, and costs being considered too high by several patrons. The expense has led some to find alternatives, and there's a notable occurrence of a roof leak impacting a unit's integrity.

Pros: Customers are consistently impressed by the cleanliness of the facility, the positive staff interactions, and security, including features like automatic gates and 24/7 monitoring recently confirmed by a rave about an individual called Donna known for her excellency. Affordability is occasionally mentioned along with praise of promotional rates and a successful flexible billing experience.