Self storage units in Edwards, IL

Cons: Users have expressed significant concerns about unexpected and steep price increases that can make the cost comparable to rent, and mention issues with the physical maintenance, such as holes in the structure that need attention.

Pros: Customers appreciate the ease of the rental process, including from out of state, highlight the convenience of payments and facility access, and commend the cleanliness and security of the facility.

Cons: There are repeated complaints about significant rent increases over time for long-term renters and poor maintenance, including water leakage in units, rust on doors, and large, unavoidable potholes in the driveway. Furthermore, there are accounts of theft due to security breaches, and customer service can be lacking with unavailable on-site assistance and unresponsive call centers. Customers also find the condition of the units and their access points deteriorating, implying a need for facility upkeep.

Pros: Customers report positive interactions with the staff and praise the security features, such as security fences, coded entry, and cameras. The facility also offers 24-hour access and quick resolution of issues for a seamless renting experience.