Self storage units in Energy, IL

Cons: Despite many positive reviews, there have been significant concerns regarding a security breach where a customer's unit was ransacked, with the incident poorly handled by the management, implicating their trustworthiness. Moreover, frequent changes in management seem to affect the quality of customer service negatively.

Pros: Customers regularly praise the cleanliness, safety, and security of this self-storage facility, as well as highlight the helpfulness and understanding nature of the management.

Cons: Ongoing concerns include repeated issues with customer service responsiveness, particularly regarding billing inquiries, resulting in unwelcome late fees and trouble gaining access to the units; although generally secure, there has been at least one reported security breach, suggesting vigilance is required when storing valuable items.

Pros: Customers appreciate the cleanliness and accessibility of the storage units, as well as the convenience of the location for local residents and the enhanced security features such as required access codes.

Cons: However, customers report **significant security lapses**, resulting in property theft with no prior communication from the facility, questioning the advertised security. Some have also indicated concerns about feeling like their belongings are being **“held hostage,”** representing potential customer service issues.

Pros: The facility stands out for offering good value for money with reasonable pricing and clean, well-maintained units. Additional benefits include reliable security measures such as a surrounding fence and easy-to-use payment options.