Self storage units in Prospect Heights, IL

Pros:

• Affordable rental prices overall

• Helpful and friendly staff

• Generally clean facility

• Easy rental process

Cons:

• Elevator often out of order

• Poor customer service at times

• Frequent price increases

• Security gate sometimes left open

Pros:

• Renovations improve security with more cameras

• Convenient location with easy access

• Facility is always clean and well-managed

Cons:

• Construction was inconvenient for visitors

Pros:

• Clean and well-maintained facility

• Various unit sizes available

• Easy access to facility

• Fair and competitive pricing

Cons:

• Facility located away from main residential areas

Pros:

• Convenient location for car access

• Generally positive customer service experience

• Online application and payment process simple

Cons:

• Locked in yard with no exit for 40 minutes

• Hidden keypad difficult to locate

• Significant issue with roaches and mice

Pros:

• Very clean facility.

• Knowledgeable and professional staff.

• Quick and efficient service.

Pros:

• Facilities are clean and well maintained

• Convenient online booking and management

• Climate controlled units well-ventilated

• Facility is reasonably priced

• Easy access to units

Cons:

• Frequent price increases during rentals

• No refund policy is available

• Staff not always available on site

• Some units show signs of wear and rust

• Issues with water damage in certain units

Pros:

• Friendly and helpful staff

• Clean storage units

Pros:

• Clean, well-maintained facility

• Easy sign-up and move-out process

• Staff are knowledgeable and helpful

• Spacious and secure units

Cons:

• Issues with insurance processing

• Frequent price increases

Pros:

• Friendly, helpful, efficient customer service

• Clean and secure facility

• Staff explains things clearly

• Staff available for assistance

Cons:

• Prices increase significantly over time

• Access doors frequently broken

• Cart usage policy is inconvenient

• Not enough available carts

Pros:

• Knowledgeable and professional customer service

• Employees are patient and kind

Cons:

• Units have mold from ceiling leaks

• Serious rodent problem at the facility

• Items reported missing from units

Pros:

• Helpful and friendly customer service

• Clean and safe facility

• Easy rentals and online payment

Cons:

• Frequent increases in monthly rates

• Units could use some updating

• Facility cleanliness can be improved

• Heavy traffic around facility entrance

Pros:

• Conveniently located for many users

• Climate-controlled units available

• Spacious units suitable for various needs

• Clean storeroom and facilities

Cons:

• Security issues due to non-functional gate

• Rapid and frequent rent increases

• Poor road condition with numerous potholes

• Locked dumpster leads to piling trash

Pros:

• Friendly and helpful staff

• Clean storage units

• Secure facility

• Easy rental process

Cons:

• Rent increases every six months

• Competitive pricing only at first

Pros:

• Large parking lot with various trucks

• Offers wide range of packing supplies

Cons:

• Dust and cement debris affect vehicles

• Reported repeated issues with staff rudeness

• Vehicle electrics on only 2 hours a day

• Frequent complaints about hidden fees

Pros:

• Clean and well-maintained facility

• Easy and fast rental setup

• Helpful and friendly staff

• Free truck rental available

Cons:

• Frequent and significant price increases

• Poor handling of contract terminations

• Delayed refunds after termination

• Late payment fees can be high

Pros:

• Convenient location for local needs

• Facility is clean and well-maintained

• Customer service is friendly and helpful

• Easy account setup and closure process

Cons:

• Unexpected price increases

• Online reservation issues with availability

• Some customer service discrepancies

Pros:

• Clean and accessible facility

• Helpful and knowledgeable service

• Responsive to your needs

Cons:

• No staff available on-site

• Frequent rate increases

• Restroom accessibility issues

• Temperature issues in winter

Pros:

• Very clean and well-lit facility

• Easy access to the units

• Drive inside the building to unload