Covered boat storage in Albany, NY

Cons: Despite the stellar customer service, rent hikes appear to be an issue, with prices increasing significantly after a few months, causing dissatisfaction among some clients who emphasize the unpredictability and escalating costs of storage rent.

Pros: Customers frequently praise the facility for its cleanliness and the high level of customer service provided by the staff, with particular commendation for their helpfulness. Competitive promotional rates and attentive service make the staff stand out, reassuring customers their belongings are safe and well-cared for.

Cons: Multiple grievances include constant rate increases that quickly became exorbitant, poor handling of customer belongings with instances of property damage leading to losses not compensated by the facility, confusion and issues with billing, including refusal of payments and unresolved customer service claims. Moreover, access restrictions like limited gate codes and problematic payment processes were mentioned. Security concerns arose when customers experienced unauthorized access to their units.

Pros: Numerous customers have praised the facility’s cleanliness, the helpfulness, and kindness of the staff, particularly employees like Beth and Lorraine, noting the service made their day.