Climate controlled storage units in Capitola, CA

Cons: Serious complaints include rude treatment towards customers, inconsistent enforcement of rules leading to customer discrimination, and arrogant behavior from select staff members. Also mentioned are inadequately maintained facilities causing inconvenience, aggressive policy enforcement by involving law enforcement without due cause, and the much-dreaded yearly rate increases.

Pros: Clients generally appreciate the staff's professionalism, intelligence, and friendliness, with employees often noted as being accommodating, helpful, and going the extra mile. The facility offers clean and secure storage options with great access hours.

Cons: The primary concern raised by patrons reflects the company's seemingly excessive and unfair rental price hikes, creating financial stress for renters who find themselves in difficult positions. There are also mentions of an inconvenient policy regarding restroom accessibility after office hours, indicating a lack of concern for customer comfort. Some remarks suggest the presence of unsavory individuals on the premises.

Pros: The staff is widely commended for their friendliness and efficiency, making the rental process smooth and accommodating customers' needs. Customers appreciate the cleanliness of the facilities and highlight the convenient hours of access, catering to various schedules.

Cons: However, numerous customers have experienced issues with inconsistent office hours and unannounced closures, leading to inconvenience and delays, particularly when accessing necessary equipment like carts. Complaints of disrespect and discrimination by the staff exacerbate the concerns.

Pros: The staff at the self-storage facility generally provides excellent service, making the process smooth and offering deals that address customer needs. Cleanliness and efficient security are also highly praised features of this storage location.