Climate controlled storage units in Parkway Village, KY

Cons: There have been complaints regarding insensitivity to personal emergencies and charging late fees during adverse situations; mold damage on stored items indicated some units may have moisture control issues, and some customers expressed dissatisfaction with the management's attitude and customer care.

Pros: Customers appreciate the storage facility for providing excellent customer service, maintaining a clean and secure environment, and offering competitive pricing.

Cons: Despite many positive remarks, some customers faced **serious issues** with unannounced revocation of access, leading to dissatisfaction with the management's decision-making. There have also been reports of **increases in theft activity**, posing concerns about **security** of the stored belongings. Additionally, a non-operational phone number could indicate **potential communication barriers** for new or existing customers seeking assistance.

Pros: The self-storage facility is frequently lauded for its consistent cleanliness, 24/7 accessibility, lighting and outlets in units, and commendable conflict resolution. Customers also appreciate the professional staff and stability in pricing over years.