Climate controlled storage units in Hollins, VA

Cons: Many customers are frustrated by steep rate increases without proper explanation or advance warning, difficulties in accessing carts and the office during business hours, and instances of unavailable customer service due to technical difficulties with the app or unstaffed periods. The cost of storage is frequently mentioned as being excessively high.

Pros: Customers appreciate the cleanliness of the facility, convenient storage options, and the helpfulness of certain staff members in assisting with information and move-ins.

Cons: Some customers have reported water damage compromising the safety of stored items and distrust in management's capability to address issues such as poor maintenance of access doors and lack of security, leading to unsafe conditions. Complaints extend to access restrictions due to dysfunctional entry mechanisms, making it hard to reach belongings when needed.

Pros: Customers consistently appreciate the exemplary customer service, and highlight cleanliness, along with indoor, drive-through loading/unloading as top benefits of the facility. Many note the facility's renovation and climate-controlled environment.