Covered RV & camper storage in Lexington, KY

Cons: However, some customers feel the highly attentive staff may be overly inquisitive, and this feedback, although not frequent, suggests that the storage experience can be less private than preferred. Potential lessees should also be mindful that, as with many storage facilities, they might encounter standard industry issues such as price increases and extra fees over time.

Pros: Customers at The Urban Squirrel are greatly satisfied with the facility's excellent customer service, convenient and secure location, and clean, climate-controlled units which ease the move in/out process.

Cons: Some clientele criticize repeated price hikes, particularly timed with the influx of college students, and double charges on payments with reports of difficulty in obtaining refunds. A lack of clear cancellation policies can result in the loss of deposits, leaving some customers unwilling to recommend the facility.

Pros: Customers appreciate the facility for its convenience, including ease of rental by phone, adjacent unit rental options, and online and autopay payment systems. The staff is frequently described as friendly, professional, and helpful in the moving process.

Cons: However, customers report a significant security lapse with instances of break-ins and theft as well as dissatisfaction with automated service, signaling potential issues with management responsiveness and facility security measures. Complaints also include high service prices, which is a common concern in the self storage industry.

Pros: The storage facility receives high marks for staff friendliness, cleanliness, and security considerations as customers note that their belongings remained safe and pest-free during storage.

Cons: However, this satisfaction is marred by experiences of poorly functioning gates, security breaches leading to theft, surprising price hikes within a short period of time, and reports of occasional rude behavior from a staff member as well as unresponsive customer service, which could dissuade potential customers.

Pros: Customers widely appreciate the self-storage facility for its amiable and accommodating staff, various storage options including climate-controlled units, and general cleanliness and security, making it a recommended choice for many.

Cons: However, some have experienced issues with billing such as lack of communication and difficulties in setting up auto-pay, along with complaints regarding non-functional lights and gates, which hampers the sense of security at the facility—issues that appear in repeated complaints despite reported rate increases. Additionally, there have been instances of unauthorized use of the parking lot and a serious incident where multiple trailers were stolen, calling into question the effectiveness of security measures.

Pros: Customers have praised the facility for its great customer service, with management being singled out for being helpful and accommodating, especially praising their responsiveness and commitment in emergency situations.